Baiding Healthcare (BDH) Group

Domestic customer service working hours：

08:30—17:00

Customer service email from Monday to Friday:

Service@bdhgroup.com

WeChat official account：

bodinobiote

BDH has established a professional and reliable marketing service team, relying on a fast service system, standardized service processes, and excellent service quality to provide a consultative service experience for customers.

After-sale Service

30+years of technical experience accumulation

30+ years of technical experience accumulation and continuous optimization of the after-sales system to ensure that users receive professional and efficient one-stop after-sales service and technical support

Having over100+experiences in after-sales service for tertiary hospitals

Serving 100+ tertiary medical institutions and receiving widespread praise, possessing rich after-sales support experience for multiple types of testing instruments and reagent products

24hours Quickly arrive at the customer site within 24 hours

If there are problems that cannot be solved through remote guidance, we guarantee to dispatch professional technical personnel to the site within 24 hours to provide support for the user's regular work.

1hour Provide remote solutions within 1 hour

Provide remote technical guidance and solutions to users within 1 hour after reporting issues

10minutes Quick response within minutes

24/7 service ensures that users can receive timely responses when encountering problems.

High-quality Service

Improvement of Traceability System

Provide traceable calibration materials to ensure the accuracy of testing results.

Diverse Specifications

More than 10 packaging specifications are suitable for various mainstream brands of biochemical analyzers in the market, meeting the needs of different customers.

Complete range of products

We independently develop a series of products including chemical, enzymatic, immunoturbidimetric, and latex enhanced immunoturbidimetric methods, covering over 120 items including in vitro diagnostic kits, calibration materials, and quality control materials.

400-900-8553

Listen to customer needs, value user experience, solve user difficulties, and meet customer expectations.